FAQ

Follow these instructions:

Traditional Terminals:

• Func
• Reprint
• Select preferred option

Android Terminals:

• Open Payment App
• Func
• Reprint
• Select preferred option

If the terminal displays NPM it means No Paper Mode. This means the terminal either has no receipt paper or the paper is not inserted correctly. You can remove NPM from the screen, but if you remove this the terminal will process transactions without a receipt.

NPM (Traditional Terminals):

• Menu
• Operation Settings
• No Paper Mode
• Select Auto

NPM (Android Terminals):

• Open Payment App
• Func
• Settings
• Operation Settings
• No Paper Mode
• Auto

An option that allows the user to check on the terminal level if the peripherals are properly working such as ICC Reader, MAG Reader, NFC Reader, and Key Test only.

It can be network issue or host issue

Run a Ping Test on a Traditional Terminal:

• Go to Menu
• Go to communication
• Input Password
• Go to LAN Parameters/Wi-Fi Parameters
• Select Ping
• Will see a server URL(google.com) Press Enter
• Will say Ping Okay if you are connected to the internet

Run a Ping Test on an Android terminal:

• Open Payment App
• Func
• Settings
• Communication
• Ping
• (google.com) Confirm

All PAX Android devices support Wireless and Wi-Fi.  Other connection methods such as LAN, Dial, or Bluetooth depend on the specifications or accessories and may vary in availability with other PAX devices.

Contact your Merchant Service Provider and have them enable this feature on your file. Then power cycle the terminal to download the new changes.

If this is a new terminal, turn off the terminal and remove the battery from the device. Once you remove the battery peel off the protection sticker off the battery. Then place the battery back into the device and plug in the charger.

Warranty details may vary. Contact your terminal service provider for warranty information.