FAQ
QUESTIONS? WE’VE GOT ANSWERS.
Due to policy changes, we are not able to provide TIDS via email. All firmware updates must be done over the phone with a Technical Support Analyst. Please see the attached memo. You may call our support line at 877-859-0099 option 4 for further assistance.
Send an email to [email protected]
Please contact your SIM Card Provider
Please contact your Processor
Complete the File Build Request Form PAX will provide you electronically along with the VAR Sheet, which can be obtained from the Processor, to [email protected]. The File Build Request Form is also available for download here.
- File Build: $45 fee per terminal
- File Change/Amendment: $30 fee per terminal
- POS Supply – possupply.com 888-431-5800 (APP ON PAXSTORE)
- POS Portal – posportal.com 866-940-4767
- The Phoenix Group – phoenixgrouppos.com 866-559-7627
- JRs POS Depot – jrposdepot.com 877-999-7374
- POSDATA – posdata.com800-852-3282
- TASQ– tasq.com 800-827-8297
- CDE – cdesolutions.com 770.499.5000
- BlueStar – http://www.bluestarinc.com 800-354-9776
A Partial Authorization occurs when an authorization is attempted for the full amount of the transaction and there are not enough funds available to cover the full amount, so an authorization for the amount available in the account is returned. This allows the cardholder to use the card presented for the amount available and for the merchant to obtain an additional form of payment for the difference. For Prepaid Gift Cards, the issuers will also return a card balance which will be printed on the receipt.
This feature is controlled by the HOST. Card Brands such as Mastercard, Visa, etc. require this feature to be enabled for ALL cards. This is not a feature we can disable. If there are applications without this feature or that allow you to disable this feature it means they have not yet updated to the latest requirements set by the card brands
Surcharge is only applied to credit transactions which are processed by a true credit card while legally, debit cards are not charged with surcharge fee.
- Note that the chip reader will identify the AID of the card. If it identifies that the card has Debit AID, no surcharge fee will be applied to the credit transaction.
